fz778 Frequently Asked Questions

Yes, your fz778 account name and the name registered on your bKash, Nagad, Rocket, or Upay wallet must be the same. Withdrawal requests made under a different name will not be processed and may be rejected for security reasons. So enter your correct name carefully when signing up.

Identity verification may be requested the first time you make a withdrawal or when a large transaction occurs on your account. The platform may also start the verification process if any unusual activity is detected. It is better to provide accurate information at registration for uninterrupted service.

fz778 uses SSL encryption to keep all user information secure. Uploaded documents are used solely for identity verification purposes and are not shared with any third party. You can find more details in our privacy policy.

Identity verification is done for two main reasons: first, to confirm account ownership so no one else can withdraw money from your account; second, to prevent fraud and irregularities. It is done in the interest of players and helps ensure fair play.

Generally, a national identity card (NID), passport, or driving licence is accepted. The document must be clear, not expired, and have a readable name. The support team will let you know specifically which document is needed at the time of verification.

In a live dealer game, a real dealer runs the game from a studio and it is shown on your screen via high-definition video streaming. You can place bets from your own device and see the results in real time. It gives you the chance to enjoy a casino atmosphere from home.

In Baccarat, you have to predict which of two hands — "Player" or "Banker" — will get a value closer to 9. You can also bet on a "Tie", meaning both hands end up equal. Tens and face cards count as zero when calculating card values. Its simple rules make it one of the most popular games in live casinos.

Yes, fz778's live casino is fully optimised for mobile browsers. With a good internet connection (4G or Wi-Fi), you can smoothly watch the live stream and place bets on a smartphone or tablet. No separate app download is needed.

Both Teen Patti and Andar Bahar are relatively simple card games. In Teen Patti, you build the best hand with three cards; in Andar Bahar, you pick a card and guess whether it will match on the right ("Andar") or left ("Bahar") side. The rules can be picked up quickly and the live dealer provides guidance.

Change your password immediately and report the matter to fz778's 24/7 live chat support. The support team will help lock the account and investigate suspicious activity. Also change the PIN on your mobile wallet (bKash, Nagad, Rocket, Upay), as using the same password increases the risk.

Always check in your browser's address bar that the URL starts with fz778.lat and the connection is HTTPS (with a padlock icon). Fake sites often use odd spellings or different domain extensions. Do not click on unfamiliar links — type the address directly into the address bar instead.

Choose a password of at least 10–12 characters that includes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid using birthdays, phone numbers, or common words. Do not use your fz778 password on any other site — a separate password for each service is the most secure approach.

Never. fz778 or any other legitimate organisation will never ask you for your OTP, password, or mobile wallet PIN. Any such request is always an attempt at fraud. If anyone asks for this information, report it to fz778 support immediately and do not share any details with anyone.

Yes, fz778 uses SSL (Secure Sockets Layer) encryption technology. This means your account information, transaction details, and personal data are exchanged in an encrypted state that third parties cannot read. You can confirm the security of the connection by looking for the padlock icon in your browser.

Yes, fz778 offers withdrawals seven days a week, 24 hours a day. Withdrawal requests are processed at night as well, and money generally reaches bKash, Nagad, Rocket, or Upay within 30 minutes to 3 hours. There is no break on weekends either.

Yes, winnings from bonuses can be withdrawn, but the wagering requirements must be met. For the welcome bonus, the wagering requirement is 20 times the bonus amount. For example: if you receive a ৳2,000 bonus, you must wager a total of ৳40,000 — after that, the bonus winnings can be withdrawn.

No, fz778 only processes withdrawals to a mobile wallet registered in your own name. This means only your own bKash, Nagad, Rocket, or Upay number can be used as the withdrawal destination. Sending money to a third party's number is not permitted for security reasons.

The standard processing time for withdrawals at fz778 is 30 minutes to 3 hours. Most requests are completed within this window. However, for a first-time withdrawal or if KYC verification is required, it may take a little longer. The minimum withdrawal amount is ৳1,000.

The minimum withdrawal amount at fz778 is ৳1,000. For up-to-date information on fees and the maximum limit, please contact the support team via live chat, as the terms may change. The same minimum limit applies to all methods — bKash, Nagad, Rocket, and Upay.